Terms and Conditions

What you need to know before bringing your dog to our groom room

Terms and Conditions:
Before bringing your dog to be groomed you must agree to read this document and understand that by making a booking with PawBliss Dog Grooming – Ainsworth, you confirm that you have read and accept the terms set out and agree to comply with them.
From time to time the terms and conditions may be amended and any changes can be found on our website, www.pawblissdoggrooming.co.uk

Care of your dog:
We will do our utmost to care for your pet whilst it is in our care. We value feedback on our service to you and ask that you discuss the grooming session before and after completion with us.

Aggressive dogs:
PawBliss Dog Grooming reserves the right to refuse to groom aggressive or difficult dogs with behavioural problems. The dog owner must agree to inform us if their dog is known to be aggressive or has ever bitten anyone. The owner understands that they will be legally liable for the consequences of all bites caused by their dog.

Health matters:
It is important that you inform of us of any health problems that your dog may have, particularly epilepsy, diabetes, arthritis, aches and pains, heart conditions, allergies, skin conditions and sensory loss such as deafness and blindness/partial sight.
We examine your dog for lumps and bumps during the groom and should anything be found we will notify you upon collection.
Grooming sick and elderly dogs will be at the owner’s risk but we reserve the right to refuse to groom a dog if we consider that it is too unwell to proceed.

Matted coats:
At PawBliss Dog Grooming we groom humanely. We will attempt to de-mat a coat only once, and only if we feel that the animal will not suffer pain. We abide by the Animal Welfare Act. It is the owner’s duty of care towards their pet, to maintain their pets coat between professional grooming. If owners fail to attend to their pet’s coat, then in the interests of the animal, we will shave off a matted coat, to prevent unnecessary suffering due to neglect. We will always advise the owner before this is done. We will be more than happy to show you how to look after your dogs coat. Please note: our normal grooming charge does not include de-matting, any de-matting will be charged for as an extra hourly rate. We do not de-mat: Puppies, infirm/elderly or aggressive dogs. Matted fur or hair on your dog may result in us having to clip close to the dog’s skin. This can in some cases cause skin irritation or skin nicks from the close shaving. You agree that PawBliss Dog Grooming will not be held responsible for any affect that this has after the grooming session is complete. Badly neglected coats can be especially prone to this. The owner of the dog agrees to pay all costs for the grooming of the dog, including de-matting which is an extra cost, whether or not the groomer is able to complete the job.

Preparation of the dog:
Toilet: A full bladder and bowel can be very uncomfortable for a dog whilst it is being groomed. You must ensure that your pet has been toileted before bringing him or her to the groom room. It is unhygienic and unpleasant when dogs urinate or defecate on the premises. It may also result in the need to give the dog an additional bath, the cost of which we will have to pass on to the owner.
Fleas: If your dog has fleas, we ask that you treat it yourself and ensure there is no further evidence of the infestation prior to visiting the groom room. Should your dog be brought to us with fleas you will be contacted to collect your dog straight away and charged the full price of the groom at collection and before re-booking. There is a considerable cost involvement following treatment of an infested dog as the groom room and surrounding areas have to be thoroughly cleaned and disinfected.

Appointments:
Appointment times: We try to make sure that our appointments are kept to time in order that the dogs do not spend any longer in the groom room than is necessary. Also, we do not wish to inconvenience our other customers. We regret that if you are 15 minutes or more later than the appointment time you will have to make another as this will have a knock on effect on later bookings. Please telephone first on 07594 996200 if you expect to be late for your appointment. If you are later than 15 minutes it will be treated as a missed appointment (see below).
Missed appointments: Missed appointments (NO SHOW) are costly to our business and cause inconvenience to other customers who have to wait longer to have their pet groomed. We require a minimum of 24 hours notice so please contact us on 07594 996200 and we will be happy to offer you another date. Please note that if you miss your appointment (NO SHOW) without informing us within the 24hr notice period you will be charged the full price of the groom before re-booking.
Cancellations: There is no surcharge for appointment changes or cancellations if they are made more than 24 hours prior to appointment. Where there is less than 24 hours notice, it will be treated as a missed appointment (see above) and a surcharge will be applied.
Collection: You must collect your dog at the specified time, failure to do this will result in a ‘late pickup’ fee of £5 for each 15 minutes.

Photography:
From time to time we take photographs of the dogs in our care and sometimes use them for our website, http://www.pawblissdoggrooming.co.uk
If you do not wish your dog’s image to be used on our website, please inform us of this.

Payment:
All dogs must be paid for upon collection from the groom room by bank transfer or cash.
Discounts: no discount is offered for more than one dog as the time taken to groom is no less than for a single one.
Credit: please do not ask for credit as a refusal often offends.

 

By making a booking with Pawbliss Dog Grooming – Ainsworth you confirm that you have read and accept the terms set out and agree to comply with them