COVID-19 Procedure

BOOKING: Please do NOT book or keep an appointment if you, or anyone you have been in contact with in the last 7 days, are showing signs or symptoms of the virus.
FLEAS: Please do NOT book or bring your dog if they have FLEAS. I will not be able to groom your dog if there is evidence of fleas. You will be contacted to collect your straight away and charged the full price of the groom before re-booking.
BEHAVIOUR: Due to the current circumstances surrounding Covid-19 and social distancing, dogs who are difficult/aggressive and owners who usually stay due to behavioural issues when being groomed will be postponed until further notice.
APPOINTMENT: Please attend appointments on time. Extra time is required between each dog groom to deep clean and disinfect the groom room and all equipment. To adhere to the government guidelines we must keep to a strict time frame. Please follow the DROP OFF and PICK UP procedure outlined below.
CANCELLATIONS and NO SHOWS: If you need to cancel your appointment please give at least 48hrs notice. If less than 48hrs or you fail to turn up (NO SHOW) you will be charged the full price of the groom before re-booking.
DROP OFF: Please arrive for your appointment at the correct time.  Late DROP OFF of 15 minutes or more, the groom will be CANCELLED and you will be charged the full price before re-booking.  Phone or ring the bell and wait outside the main gate, You will be asked two questions:
1. Are you showing any symptoms of coronavirus?
2. Have you been in contact with anyone showing symptoms of coronavirus in the last 7 days?
If you answer YES to either of these questions, to protect you, the community and my safety, the groom will be CANCELLED and you will be charged the full price before re-booking. If you are coronavirus free you will be asked to wait within the garden vestibule.   Please use the HAND SANITISER provided and lock the main gate to prevent more than one person entering. Please take your dogs collar, lead, harness, coat off to take home and put the slip lead on. Open the garden vestibule small gate and guide your dog into the garden.  You must stay within the garden vestibule behind the small gate, I will take your dog into the groom room.  Please use the HAND SANITISER provided BEFORE unlocking the main gate to LEAVE.
PICK UP: Contact will be made with you 20 mins before your dog is ready and amount due advised. You will be required to return within that time to allow time to adhere to the government guidelines of deep cleaning and disinfecting of the groom room and all equipment before the next client.  Late PICK UP of 15 minutes or over will be charged £5 extra for each 15 minutes.  On arrival phone or ring the bell and wait within the garden vestibule.  Please use the HAND SANITISER provided and lock the main gate to prevent more than one person entering.  Open the small gate and I will RELEASE your dog to make his/her way back to you to put their collar and lead back on.  Please use the HAND SANITISER provided BEFORE unlocking the main gate to LEAVE.
PAYMENT: Full payment must be made preferably by bank transfer, BEFORE returning to PICK UP your dog.   If cash is to be used please place the CORRECT amount in an envelope or small bag. I will not be able to give change.
GROOM: PPE will be worn throughout the groom and disinfected between clients.  All dogs need to go straight into the bath so please make sure you have brushed and combed them thoroughly before attending your appointment.  Customers of dogs requiring a full clip off due to matting and poor coat condition will be contacted and advised accordingly. You will be charged £10 extra on top of the quoted groom price.   Not only does matting cause discomfort to your dog, resulting in a difficult and lengthy groom, it also causes excessive wear and tear to my equipment.
If your dog does not need urgent attention please advise this at initial contact and a later date can be arranged for you. This allows a dog in a more desperate condition to be offered the earlier slot.
Nail Clipping: PPE will be worn when cutting nails and disinfected between clients.  Dogs needing just nail clipping will be offered an appointment as the final booking of the day.   As your dog is not being bathed their coat will be wiped down with Leucillin, a pet safe antiseptic which is effective against the spread of coronavirus.
Thank you for your consideration and support
Deborah Lee
PawBliss Dog Grooming – Ainsworth

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